Delivery & Return Policy

Delivery Policy

1. Our website takes all order data as per the customer's input when using the order system. If the collection does not happen or was not given within the time slot allocated, it is the customer’s responsibility to inform Baby Rawr. via email/chat on website / direct message on Baby Rawr. social media or via Baby Rawr. WhatsApp number of a failed or partial collection. We will then endeavour to rearrange another collection that is convenient to the customer. If not reported or given to the courier, orders will be valid for only seven (7) days. Over time of orders will automatically be cancelled through the system without a refund.
2. The rendering of service via our Portal is delivered in real-time in the form of automated downloading of consignment notice, upon successful placement of order and payment.
3. Deliveries on the parcel are made on working days only.
4. Only consignment note generated by Baby Rawr. is acceptable for delivery. A consignment note must be printed out in good condition.
5. The consignor or representatives have to be at the collection address during collection hours as stated under courier service info. No refunds and recollection of shipments for unattended collection.
6. Please note that all guaranteed services start once the consignment is collected. No refunds will be given once the parcel has been collected by courier riders / dropped at the collection point or courier branch. If the collection fails, it is the customer's responsibility to inform Payex to reschedule for the next collection. No refunds or discount for failed collections.
7. If the consignee is not in during delivery, carrier riders from certain companies may leave a calling card at the doorstep requesting manual collection. Otherwise, the consignment may be returned to the depot.
8. Track & Trace details are only available after the collection of consignments.
9. The consignor must request a signature on the Sender’s Copy from the courier rider upon collection.
10. Any shipments which were not attached with a Consignment Note imposes no responsibility upon the courier if anything were to happen to the shipment during transit. One consignment notice is only for ONE shipment/parcel/carton.

Return & Refund Policy

Baby Rawr. reserves the right to refund to you the equivalent sum of the amount paid by you in the event Baby Rawr. for any reason is unable to render the delivery service to you through our delivery partners. Refund will only proceed once the goods are returned back to Baby Rawr. or as per discussion. In such circumstances, Baby Rawr. offers cash refund to Customers’ bank account. Baby Rawr. is conferred the right to request documents, including but not limited to the Customer’s Identity Card, for verification purposes during the refunding process. Baby Rawr. has the right to reject a refund request where it reasonably believes that the refund request may be fraudulent, illegal or involves any criminal activity.